Warranty

🛡️ Flosii Warranty Policy

1. Warranty Coverage

• Standard Warranty (Included):
  Every Flosii device comes with a 90‑day limited warranty from the purchase date.
  
  

• Extended Warranty (Optional):
  Add our 1-Year Extended Warranty for a total coverage of 455 days (90 + 365 days).
  
  

2. What’s Covered

Your warranty applies to technical defects or failures in the Flosii device (pump, electronics, and internal hardware) when used under normal conditions.

3. What Is Not Covered

This warranty does not cover:

• Accessories or consumable parts, including nozzles, tips, chargers, filters, or travel cases.
  
  

• Damage due to improper use, neglect, or alterations (e.g. adding insoluble substances like powders or oils to the water tank).
  
  

• Wear-and-tear, cosmetic scratches, water damage, or repairs performed by unauthorized agents.
  
  

4. Proof of Purchase

No physical warranty card is required—your invoice or receipt (showing product and warranty extension purchase, if any) serves as proof of coverage.

5. How to Make a Claim

To submit a warranty claim:

1. Email us at hello@flosii.co
   
   

2. Provide:
   
   

• Order number or proof of purchase
  
  

• Description and video of the defect
  
  

3. We’ll evaluate the issue and guide you on repair or replacement.
   
   

6. Further Terms

This warranty is in addition to your rights under applicable consumer protection laws. Liability is limited to device replacement or repair; we do not cover indirect or incidental damages.

7. Care Tips to Avoid Voiding Warranty

• Always use clean water only. Rinse the tank thoroughly after any mouthwash use.
  
  

• Do not add powders, oils, or insoluble liquids—these can damage the pump and void warranty.
  
  

• Use only genuine Flosii devices and components.
  
  

8. Summary Table

If you encounter any problems or need assistance, just email us at hello@flosii.co. We’re here to help keep your smile fresh and your device performing at its best.

Thanks for choosing Flosii!